Frequently Asked Questions

Do You Have Questions About NewBook? Find The Answers Here!

Once you have signed all the documents and the first quarterly payment has been made, we can begin setting up your NewBook.

None! NewBook runs from the Internet. So, all you need is a browser.

Both dial-up and high-speed connections are acceptable as well as 3G & 4G connections.

NewBook helps you gain access to the guest management system from anywhere – your living room, office, or even on the road. All you need is an Internet connection and your login and password details.

NewBook allows access to multiple properties from the same login ID and password. This ensures fast access and it’s also easy to switch between multiple properties.

NewBook uses the industry standard SSL encryption to transmit data. This ensures that your data is secure. This is the same technology used by banks and online trading companies. In addition, your data is saved on firewall-protected servers and backed up automatically.

Nothing! Since NewBook is a hosted solution, your data is well protected. You can still access your data and stay online through any computer that has Internet connectivity.

No! Support is included in the monthly subscription plan.

The integrated Web Reservation Engine is a fundamental part of the NewBook offering.

Web Reservation engine lets you take confirmed bookings from your website while maintaining up-to-the-minute availability & room status for your website visitors. The reservations from your website are confirmed and show up instantly on the Frontdesk Reservation table.

The Guest receives a confirmation email and the same is copied to the Hotel. The reservation itself, shows up instantly on the PMS.

Moreover, the web reservation lets you offer rooms only rates along with multiple rates and packages (selectively or all) and further also allows your web bookers to choose any specific services that you may provide and customise their stay.

NewBook uses only one Payment Gateway called Merchant Warrior.

Integrating with a payment gateway requires you to apply for one through your bank. More importantly, your own bank that needs to support it. Once you select your credit card processor through your bank, we can set it up with NewBook.

NewBook is an amazingly intuitive system to work with. A close associate says "If you know what you want to do, then you don’t need to think how to do it in NewBook."

NewBook is really simple to self learn. There are numerous Support "Wiki's" within the Help Guide section of NewBook which has explanations of pages as well as step by step guides.

We will be able to clean up the test data and help you start afresh.

Alternatively, if you choose to create a fresh company, we can let you do that as well. Only one of them would remain active.

Yes, in NewBook, you never need to enter information twice. Be it a Guest or even your partners, Travel Agents or Corporate Customers.

Just type the first three letters of the Guest's first name, or last name, or their phone number, or city, or Guest ID and the system immediately gets to work and pulls out the matches to select from your past records. It similarly works for your Travel Agents and Corporate customer profiles that you work with.

NewBook can be used on:

  • Firefox
  • Google Chrome
  • Internet Explorer 7 and 8 (in Compatibility mode)
  • Internet Explorer 9
  • Safari

We are running tests on several browsers continuously. The list keeps getting bigger.

See what NewBook can do to take your property to the next level.

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