Careers @ NewBook

Looking to take the next step in your career? You’ve come to the right place. NewBook is a leading Tourism Technology Platform based on the Gold Coast, Australia. We’re experiencing rapid growth on a global scale and are on the hunt for talented employees who are passionate about the tourism industry and ready to help grow accommodation businesses around the world!

Picture yourself here…

Want to work from the Gold Coast’s premier office location? Our amazing global HQ is based in Surfers Paradise, right in the heart of the Gold Coast! Take in the beauty of the famous GC skyline, enjoy your lunch breaks with a view of the Nerang River, or pop over to the newly established HOTA Gallery right next door! Check out our current openings:

PHP Developers

About the Role

Due to rapid growth and exciting development plans, we are seeking junior and intermediate PHP developers to join our ever-growing team. You’ll be building new and exciting features to further expand our cloud offering as well as supporting our clients when they need assistance. A passion to learn and the ability to adapt are essential to succeed in this role as we work in a fast-paced, fun environment.

You’ll be responsible for

  • Submission of work for code review and amending work after feedback from a Senior Developer
  • Daily client enquiries and support
  • Working with internal teams
  • Assisting with afterhours calls during assigned Emergency Support Week

What you need to succeed

  • A minimum of 2 years’ experience in software development or recently completed or near completion studies in the same
  • A strong understanding of HTML, CSS, JavaScript & jQuery, PHP, and SQL
  • Experience with the Git version control system and code review processes (Bitbucket preferred)
  • Experience working with and building against micro-services architecture and a strong background in API development
  • Extremely high attention to detail
  • Team focused personality
  • An advocate for the best use of test automation
  • Strong problem solving skills, practical, efficient and data driven
  • Adaptable to new processes and ideas
  • Passion for what you do and a thirst for knowledge and continual learning
  • Excellent customer service skills
  • Ability to communicate at a high level
  • Current driver’s licence

Why NewBook

If you’re looking to be part of a successful business with a great culture and career development opportunities, NewBook could be for you! We have a great team that loves having a positive impact on the industry and what they do. On offer is a competitive salary package and the chance to be part of something great.

Training & Support

About the Role

Due to rapid growth, we are seeking an experienced Front Office / Reservations superstar to join our ever-expanding team. Passion for the hospitality and tourism industry is essential as you will be spending your days supporting and training our loyal clients on how to get the most out of our system.

You’ll be responsible for

  • Learning how NewBook’s PMS and CRM works for all types of hospitality businesses
  • Providing email and phone support to new and existing clients
  • Troubleshooting support issues
  • Assisting in setting up and configuring NewBook for new and existing clients
  • Assisting clients with their transition to NewBook from their previous system
  • Delivering NewBook training to new and existing clients, at the NewBook office or at clients’ properties
  • Attending workshops when required

What you need to succeed

  • Experience in back-office/booking systems
  • Experience within a Front Office/Reservations department preferred but not essential
  • Fluent in written and verbal English (Mandarin is also desirable)
  • Demonstrated ability to think outside the box and troubleshoot issues
  • Ability to multi-task
  • High attention to detail
  • Team focused personality with the ability to train one-on-one and in very small groups
  • Excellent customer service skills and ability to engage with clients
  • Able to travel when required to clients across Australia and overseas
  • Must have current drivers licence
  • Excellent presentation

Why NewBook

If you’re looking to be part of a successful business with a great culture and career development opportunities, NewBook could be for you! We have a great team that loves having a positive impact on the industry and what they do. On offer is a competitive salary package and the chance to be part of something great.

Customer Relations & Productivity Consultant

About the Role

Our Customer Relations & Productivity Team is responsible for working with existing clients to help them fully utilise our system. We are looking for more superstars to join our team working full time, Monday – Friday, based at our gorgeous head office located in Bundall with views of Surfers Paradise.

Innovation is at the heart of what we do and we strive to give our clients the very best to help them reach their full potential. To learn more about the company, please visit our website at

Previous experience in hospitality/tourism (guest services/reservations/events) is highly regarded.

Job Tasks and Responsibilities

  • Building and maintaining relationships with clients and key personnel within customer companies
  • Completing business productivity meetings with exiting clients and offer system advice
  • Client account management
  • Up selling new tools and features
  • Assist management with customer complaints
  • Troubleshoot support issues
  • Assist in setting up and configuring NewBook for existing clients
  • Deliver basic training and support to existing clients in the use of NewBook features

Skills and Experience

  • Excellent customer service skills and ability to engage with clients
  • Ability to build strong relationships using your well-developed interpersonal and communication skills
  • Extremely high attention to detail
  • High level problem-solving skills with the ability to provide flexible and timely solutions
  • Strong written and verbal communication skills
  • Excellent presentation and vibrant personality
  • Experience within a Front Office/Reservations department preferred
  • Experience with hospitality software such as NewBook, RMS, Hirum, Opera etc is a must
  • Ability to self-manage and work under pressure
  • Sound conflict resolution, negotiation and problem solving skills

Job Benefits and Perks

If you’re looking to be part of a successful business with a great team culture and career opportunities, NewBook could be for you! If this sounds like your perfect position, apply today!

Administration/Sales Support

About the Role

We are seeking a skilled and experienced Sales Administrator to join our client based in the Bundall area in a full time permanent role with an immediate start.

This is an excellent opportunity for a skilled sales support / sales administrator to become part of a very progressive company in a role valued by the team.

Job Tasks and Responsibilities

  • Sales administration, subscription, sales assistance and conversions
  • Client contracts
  • Licensing, upgrades, renewals and deactivations
  • Pricing, promotions, discounts, increases and adjustments
  • Invoicing, coordination and maintaining the inventory system and will include:
  • Client contact to discuss subscriptions, price queries, cancellations and complaints
  • General administration – data entry, processing, file and database management, template creation and other administrative tasks

Skills and Experience

  • Previous experience in sales administration / sales support roles would be highly regarded
  • Strong client relationship and interpersonal skills to manage client accounts and deal with a range of situations
  • Experience with contracts, subscription sales, databases, spreadsheets, email management will be highly regarded
  • Strong data entry skills with a high accuracy and attention to detail in your work
  • Self-directed with high organisational and time management skills
  • Well-developed written and verbal communication skills

Job Benefits and Perks

On offer is the opportunity to join a well respected company that is forging ahead internationally with a strong product. You will also be remunerated according to your experience and be part of a team with an excellent culture.

Office Administrator

About the Role

We are looking for a full-time office administrator to join our expanding team, based at our gorgeous head office on the water in Bundall. The role would ideally suit someone with 2+ years of reception and/or administration experience with exposure to some accounts functions. 

Working Monday to Friday, the primary focus of the role is to manage our reception desk, complete debt collecting calls, take incoming calls and emails, process billing and uploading invoicing and to provide administrative support to the CEO and executive management team.

Other tasks include document creation, maintaining spreadsheets, data entry, processing and collecting mail, filing, answering and directing calls, setting up meeting rooms, making teas/coffees for visitors and presentation of the reception area.

What you need to succeed

  • Extraordinary customer service
  • Previous experience in business administration
  • High administrative skill with accurate data entry, spelling and grammatical skill
  • Experience with MS Office – Word, Excel, Outlook
  • Exposure to Xero or other accounts programs highly regarded
  • Great written and verbal communication skills to interact with colleagues and clients
  • Exceptional organisational and time management skills
  • A great attitude and willingness to help where needed and the initiative to seek out new work
  • Excellent corporate presentation and a great, team focused personality

Current driver’s licence to run errands and collect mail is essential for this role.

Why NewBook

If you’re looking to be part of a successful business with great team culture with career opportunities then NewBook could be the place for you! We have an amazing energetic team that loves having a positive impact on the industry and are passionate about what we do.

If this sounds like your perfect position and you are keen to be part of a business with a vision, apply today!

Sales Consultant

Do you have a way with words and a natural knack for sales and customer service? Do you have B2B sales experience or come from a hotel/ resort background and know your way around the tourism and hospitality industry? If you want to become part of an internationally successful business with an epic company culture and work from the sunny Gold Coast’s premier office location, then keep reading!

Over the last few years, we’ve experienced MASSIVE growth globally, so now we’re on the hunt for a sales gun to join our team and help us manage our leads, convert more clients, and make 2021 our biggest year yet.


Researching and monitoring potential leads, with some cold calling involved on occasion
Scheduling and performing software demonstrations via video conferencing
Following up on leads and enquiries via phone, email, and internal CRM systems
Sending out quotes, proposals, and information packages
Identifying needs and relevant upselling opportunities
Forging friendly relationships with leads and clients and establishing a strong understanding of consumer preferences and industry trends

What we’re looking for:

3+ years’ experience working within a sales environment (B2B experience highly regarded)
Hospitality / Tourism background is preferred however not required
Proven experience in closing sales and meeting KPI’s
Confident, personable speaker with a natural ability to adjust approach for each unique client
Professional written communication skills
Strong understanding of sales techniques and providing excellent customer service
Great personal presentation
Ability to work under pressure, and manage competing deadlines
Excellent organisational skills, with some experience in using CRM/task management systems preferable
Must have a current driver’s licence

What’s on offer:

Full-time role
Competitive salary package, commissions and bonuses
Central, waterfront Gold Coast position – take in stunning views of the Nerang River and Surfers Paradise skyline from your desk
Work for a multi-award-winning, global leader in both the SAAS and tourism industries
Become part of a young, vibrant team of professionals, with regular outings and fun team-building activities.

Sound like you? Submit your application below!


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