We spoke with one of our valued clients, Kyle Thacker from IVEE Management Group about their experience using Newbook and how they’ve used Newbook to successfully remove operational barriers, improve guest experience and position themselves for future growth. Read the full case study below!
Q: How has Newbook improved your business?
“With property management systems, it’s all about making it easier for everybody. That’s what Newbook has provided for IVEE Group, our managers, our staff, and our customers. Being able to remove roadblocks is what it’s all about, and Newbook does such a great job of that by providing solutions and constant support. We’re really lucky to be partnering with Newbook.”
Q: What has been the biggest impact since implementing Newbook?
“The ease of use. Whether it’s charging back to the site so the customer doesn’t have to run back to their RV to get their card, we can just take care of it. We’ll just charge it back to the site. That’s what it’s really about. You want your customer to not worry about anything, and a property management system that provides that ability is so important.”
Q: How was the onboarding process with Newbook?
“Amazing. The support that Newbook provides is second to none. They show us that we matter and that our feedback matters. It’s a constant process that is really a true partnership.”
Q: What does this partnership mean to your business & what’s your experience with our support team?
“The daily support is awesome. We’re both innovators in the space, working to take the outdoor hospitality industry to the next level. You have to be partnered with the right companies, and that’s what it’s really about for IVEE Management Group. Being with Newbook means you’re with an innovator in the space, and that’s what matters.”
Q: What hot tips would you give to businesses choosing a property management system?
“Make sure you know who your customer base is and figure out how the property management system will provide them what they need.”
Conclusion By implementing Newbook, IVEE Management Group successfully removed operational barriers, improved guest experience, and positioned itself for future growth. Their partnership with Newbook exemplifies how the right technology can drive success in the outdoor hospitality industry. Watch the full interview below.
Want to learn more?
Want to learn more about how you can use Newbook the same way IVEE Management Group has? Speak to one of our Market Consultants!
