If I could summarize Newbook in one word it would be LIFESAVING.
My husband and I had purchased our first park recently and decided to update the system that was in place as it was not licensed, with no back up or support. Through feedback and recommendation we decided R** was the booking system for us. This was our first major mistake. We had started our training with R** well before settlement with the understanding we would have the system up and running. Three weeks after taking over we still had no booking system. We were working 14hr days with 4 kids to boot, not that we are afraid of hard work.
Late one afternoon I was nearly in tears not sure what to do but knowing this is not right I have to make changes. I phoned Caravaning Queensland who were extremely supportive when I told them our situation and they recommended a couple of online booking systems including Newbook and the wonderful feedback they are receiving about the company.
I phoned NewBook immediately who said he can have me up and running the next day. I said “please don’t lie to me” I have just spent weeks doing training with R*** to be told repeatedly the system is not ready. I had nothing left to loose so signed up with Newbook. The NewBook support team had most of the work inputed that night, phoning me after hours to make sure things were ok. The staff assisting the training were extremely helpful and nothing was too hard nor were I made feel stupid for my continuous questions that were answered immediately without delay.
I would say to those wanting to change or upgrade to an online booking system “give it a go” you won’t be disappointed. The system is easily operated for the non technical like me, has relevant and informative online help. Also user friendly providing all you would need to operate a caravan park booking system.
Fiona Lidgett, Owner