Setup, Training & Support - NewBook - powering smart business

Setup, Training & Support

Setup, Training & Support

NewBook supports you throughout your journey and aims to provide you with everything you need to succeed. Easy-to-use software means you’ll be up and running in no time, however as there are so many tools and features you can use, you’re likely to need a hand along the way.

There’s also the Knowledge Base, a library with over 500 self-help guides but if you’d prefer to talk to a friendly training or support team member, they’re just a short phone call away and are ready to help with all of your questions.

NewBook Support

Phone

Help is only a short phone call away. Phone support is available between 6am and 3am (next day), Monday to Friday, QLD time (GMT+10).

Email

Submit an email support request and we'll respond as soon as we can within 24 hours, Monday to Friday.

Emergency

Have a NewBook emergency and it's after hours? You can contact our support team who is on standby, ready to get your business back up and running.

Setup

NewBook has a range of training and support packages so you can choose the best options for your timeline and budget. You can either set up and customise your account or NewBook’s specialist in-house team can do it all for you. To ensure you have all the knowledge to make the most of NewBook and its extensive features, it’s recommended that you have some training before you go live. This will also ensure you have the best possible on-boarding experience. Looking to switch from a different PMS or CRM provider? NewBook seamlessly migrates your data, making it easy to begin your NewBook journey without losing your past. Learn more

Training

All of NewBook’s trainers are industry experts and have a hospitality and tourism background. They are fully qualified to help you on your NewBook journey, whether you’re just starting out or you’re wanting to learn about the latest features. No query is too big or small; the whole team is ready to assist. You can choose whether a NewBook trainer comes to your business or whether you’d prefer remote training, using TeamViewer.

You’ll be provided with a demo account so you can practice using tools and new features without the risk of making undesired changes in your live account. You’ll have this demo account forever which is very handy for training new team members.

Support

NewBook offers a wide range of support packages, giving you the flexibility to choose what suits you best. Any time you submit a support request or call the support line, you’ll be looked after by NewBook experts who are developing the system and training clients every day. Sometimes it’s easier to show you what to do rather than just explain things, so you might be asked to download TeamViewer so the support team can use remote access to assist you. This is a great way for you to learn what to do if the issue occurs again in future. There’s also the Knowledge Base, a library with over 500 self-help guides but if you’d prefer to talk to a friendly training or support team member, they’re just a short phone call away and are ready to help with all of your questions.
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