Wednesday, 20th April 2022: Tweed Holiday Parks have taken on Gold Coast Business Software Provider, NewBook, to enhance guest experience and provide enterprise support for their growing business.
The award-winning parks have been popular family destinations along the idyllic Northern New South Wales coast since 1997. Comprised of seven waterfront properties covering 24 hectares, the business had seen sufficient growth to require upgraded property management software offering stability to allow continued growth and innovation.
“We are thrilled to partner with Tweed Holidays Parks! When we spoke to the team about their needs, we knew we could help deliver on their goals and we can’t wait to work together and see them improve their efficiencies, grow, and most importantly, enhance their guest experience across their 7 iconic holiday parks.” says Erin Stevenson, Chief Operations Officer.
In addition to increasing internal system support and reliability, Tweed Holiday Parks have upgraded systems to meet evolving guest needs. Travel trends clearly indicate holiday-makers are more often looking online to research and book holidays. Tweed Holiday Parks identified this as a key focus to meet guest needs.
“Ensuring the booking process is easy and seamless makes a key part of the entire guest experience,” says Amy Gibbons, Head of Product at NewBook, “which is why we invest heavily in the innovation of these features and technology.”
NewBook offers support via easy-to-use availability calendars, map view between all holiday parks, booking engine integration, and automated guest communications.
Lisa McRae, Tweed Holiday Parks Business Development Officer says, “This is a perfect-fit partnership for Tweed Holiday Parks. It will allow us to improve the experience for the thousands of guests who visit every year to enjoy memorable holidays. We’re very pleased to be able to deliver this improved experience both online from booking through to onsite.”
NewBook is a leading Australian owned and operated, Property Management and Booking System specialising in Holiday Park management. The company services over 1800+ parks, including local councils and many of the industry’s biggest names, including BIG4, NRMA Parks and Resorts, Discovery Parks, RAC, Supercars Bathurst 1000 and Ingenia (ASX: INA). NewBook’s mission is to build high-quality products delivered with passion, so clients can create memorable guest experiences. For more information, visit www.newbook.cloud