Careers at NewBook


Careers at NewBook


Training & Support

About NewBook

NewBook’s award-winning property and customer relationship management solutions are transforming thousands of customers’ businesses globally. Leaders in the hospitality and tourism sector, we provide software that makes running a hotel, resort, holiday park, apartment or marina easy. Innovation is at the heart of what we do and we strive to give our clients the very best to help them reach their full potential.

About the Role

Due to rapid growth, we are seeking an experienced Front Office / Reservations superstar to join our ever-expanding team. Passion for the hospitality and tourism industry is essential as you will be spending your days supporting and training our loyal clients on how to get the most out of our system.

You’ll be responsible for

  • Learning how NewBook’s PMS and CRM works for all types of hospitality businesses
  • Providing email and phone support to new and existing clients
  • Troubleshooting support issues
  • Assisting in setting up and configuring NewBook for new and existing clients
  • Assisting clients with their transition to NewBook from their previous system
  • Delivering NewBook training to new and existing clients, at the NewBook office or at clients’ properties
  • Attending workshops when required

What you need to succeed

  • Experience in back-office/booking systems
  • Experience within a Front Office/Reservations department preferred but not essential
  • Fluent in written and verbal English (Mandarin is also desirable)
  • Demonstrated ability to think outside the box and troubleshoot issues
  • Ability to multi-task
  • High attention to detail
  • Team focused personality with the ability to train one-on-one and in very small groups
  • Excellent customer service skills and ability to engage with clients
  • Able to travel when required to clients across Australia and overseas
  • Must have current drivers licence
  • Excellent presentation

Why NewBook

If you’re looking to be part of a successful business with a great culture and career development opportunities, NewBook could be for you! We have a great team that loves having a positive impact on the industry and what they do. On offer is a competitive salary package and the chance to be part of something great.

Want to apply for this role? Please submit your application below

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