Careers @ NewBook

Looking to take the next step in your career? You’ve come to the right place. NewBook is a leading Tourism Technology Platform based on the Gold Coast, Australia. We’re experiencing rapid growth on a global scale and are on the hunt for talented employees who are passionate about the tourism industry and ready to help grow accommodation businesses around the world!

Picture yourself here…

Looking to become part of a leading SaaS company catering to the tourism and hospitality industry? Want to work with a close-knit team of professionals from our sunny Californian office space? 

Check out our current openings!

PHP Developers

About NewBook

NewBook’s award-winning property and customer relationship management solutions are transforming thousands of customers’ businesses globally. Leaders in the hospitality and tourism sector, we provide software that makes running a hotel, resort, holiday park, apartment or marina easy. Innovation is at the heart of what we do and we strive to give our clients the very best to help them reach their full potential.

About the Role

Due to rapid growth and exciting development plans, we are seeking junior and intermediate PHP developers to join our ever-growing team. You’ll be building new and exciting features to further expand our cloud offering as well as supporting our clients when they need assistance. A passion to learn and the ability to adapt are essential to succeed in this role as we work in a fast-paced, fun environment.

You’ll be responsible for

  • Submission of work for code review and amending work after feedback from a Senior Developer
  • Daily client enquiries and support
  • Working with internal teams
  • Assisting with afterhours calls during assigned Emergency Support Week

What you need to succeed

  • A minimum of 2 years’ experience in software development or recently completed or near completion studies in the same
  • A strong understanding of HTML, CSS, JavaScript & jQuery, PHP, and SQL
  • Experience with the Git version control system and code review processes (Bitbucket preferred)
  • Experience working with and building against micro-services architecture and a strong background in API development
  • Extremely high attention to detail
  • Team focused personality
  • An advocate for the best use of test automation
  • Strong problem solving skills, practical, efficient and data driven
  • Adaptable to new processes and ideas
  • Passion for what you do and a thirst for knowledge and continual learning
  • Excellent customer service skills
  • Ability to communicate at a high level
  • Current driver’s licence

Why NewBook

If you’re looking to be part of a successful business with a great culture and career development opportunities, NewBook could be for you! We have a great team that loves having a positive impact on the industry and what they do. On offer is a competitive salary package and the chance to be part of something great.

Training & Support

About NewBook

NewBook’s award-winning property and customer relationship management solutions are transforming thousands of customers’ businesses globally. Leaders in the hospitality and tourism sector, we provide software that makes running a hotel, resort, holiday park, apartment or marina easy. Innovation is at the heart of what we do and we strive to give our clients the very best to help them reach their full potential.

About the Role

Due to rapid growth, we are seeking an experienced Front Office / Reservations superstar to join our ever-expanding team. Passion for the hospitality and tourism industry is essential as you will be spending your days supporting and training our loyal clients on how to get the most out of our system.

You’ll be responsible for

  • Learning how NewBook’s PMS and CRM works for all types of hospitality businesses
  • Providing email and phone support to new and existing clients
  • Troubleshooting support issues
  • Assisting in setting up and configuring NewBook for new and existing clients
  • Assisting clients with their transition to NewBook from their previous system
  • Delivering NewBook training to new and existing clients, at the NewBook office or at clients’ properties
  • Attending workshops when required

What you need to succeed

  • Experience in back-office/booking systems
  • Experience within a Front Office/Reservations department preferred but not essential
  • Fluent in written and verbal English (Mandarin is also desirable)
  • Demonstrated ability to think outside the box and troubleshoot issues
  • Ability to multi-task
  • High attention to detail
  • Team focused personality with the ability to train one-on-one and in very small groups
  • Excellent customer service skills and ability to engage with clients
  • Able to travel when required to clients across Australia and overseas
  • Must have current drivers licence
  • Excellent presentation

Why NewBook

If you’re looking to be part of a successful business with a great culture and career development opportunities, NewBook could be for you! We have a great team that loves having a positive impact on the industry and what they do. On offer is a competitive salary package and the chance to be part of something great.

Customer Relations & Productivity Consultant

About NewBook and The Role

Are you looking for an opportunity to use your current hotel industry skills without working the long shift hours?

If so, NewBook is the place for you! NewBook provides award-winning Online Booking and Property Management Systems to transform the way the hospitality and tourism industry does business.

Our Customer Relations & Productivity Team is responsible for working with existing clients to help them fully utilise our system. We are looking for 2 more superstars to join our team working full time, Monday – Friday, based at our gorgeous head office located in Bundall with views of Surfers Paradise.

Innovation is at the heart of what we do and we strive to give our clients the very best to help them reach their full potential. To learn more about the company, please visit our website at www.newbook.cloud

Previous experience in hospitality/tourism (guest services/reservations/events) is highly regarded.

Job Tasks and Responsibilities

  • Building and maintaining relationships with clients and key personnel within customer companies
  • Completing business productivity meetings with exiting clients and offer system advice
  • Client account management
  • Up selling new tools and features
  • Assist management with customer complaints
  • Troubleshoot support issues
  • Assist in setting up and configuring NewBook for existing clients
  • Deliver basic training and support to existing clients in the use of NewBook features

Skills and Experience

  • Excellent customer service skills and ability to engage with clients
  • Ability to build strong relationships using your well-developed interpersonal and communication skills
  • Extremely high attention to detail
  • High level problem-solving skills with the ability to provide flexible and timely solutions
  • Strong written and verbal communication skills
  • Excellent presentation and vibrant personality
  • Experience within a Front Office/Reservations department preferred
  • Experience with hospitality software such as NewBook, RMS, Hirum, Opera etc is a must
  • Ability to self-manage and work under pressure
  • Sound conflict resolution, negotiation and problem solving skills

Job Benefits and Perks

If you’re looking to be part of a successful business with a great team culture and career opportunities, NewBook could be for you! If this sounds like your perfect position, apply today!

Sound like you? Submit your application below!

Careers

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