Reservation & Guest Management

Reservation & Guest Management

NewBook Messenger

NewBook Messenger is the perfect tool to instantly communicate with your Guests and staff. Quickly see which staff are available to assist with requests so you're always on top of everything, even in busy times. You can also create group chats to communicate with multiple staff at the same time. Simply update your online availability and your guests will be able to chat with you at a click of a button. To assist you further in busy periods our artificial intelligence guest assistant, NEW.B.I.E, can be integrated with Messenger so if your guest needs to speak with a staff member, they won't even notice the transition.

Multi-Category Reservations

Guests can place multi-category reservations online instead of having to call your property or make two separate reservations. Once Guests have entered their dates, they will be able to choose from different room types if their preferred option isn't available for their whole stay.

Guest Equipment

You can add important information about your guests which is useful for their stay, such as caravan or boat dimensions. This is useful for repeat guests so you don’t have to ask them the same questions each time they stay.

Split Reservations

Split Reservations allow you to maximize your availability and increase your revenue opportunities. NewBook lets you split a reservation across multiple rooms which is useful if you don’t have one room available for a guest’s entire stay. If you need to move an in-house guest, you can create a split reservation so you don’t lose the information about the first room they had reserved.

Membership Programs

Manage guests’ contact details with NewBook’s Membership Programs. Entering a guest’s Big 4, Top 10, Top Parks or Family Parks membership number will allow you to retrieve contact details and past reservations, saving you time and increasing the accuracy of your records. You can even update Top 10 and Big 4 membership information from inside NewBook.

Group Reservations

NewBook allows you to easily manage group reservations on one screen. You can bulk update guests’ details, such as billing information and travel dates as well as individual details without having to open each reservation.

NewBook makes it fast to update details in bulk. There are several ways to make changes: inside NewBook, CSV or NewBook Online.

Group organisers can easily make changes themselves instead of contacting your property. This is very useful for adding dietary requirements and updating contact details. Each time a change is made the guest's profile will automatically update inside NewBook.

Manage Group Reservations

  • Update details in bulk in NewBook and online
  • Add dietary requirements
  • Update guest and billing details on one screen

Quotes and Availability

Looking for another revenue generating stream? Providing quotes is a great way to gather interest in your property without an upfront commitment from your guests.

NewBook makes it easy to provide your guests with quotes for their stay. You can send multiple room categories, tariffs, photos and information about your property to help your guests make a decision.

Placing an expiry date on your quotes creates a sense of urgency for your guests so they’ll make a faster decision. Guests can even make a reservation and pay through the quote link, making it quick and easy to secure their reservation.

Quoting Tools

  • Tariffs or Availability
  • Images and Information
  • Quote Expiry Date
  • Make a Reservation and Pay

Gift Vouchers

Gift Vouchers are a great option to have available for purchase – whether it’s for a birthday or Christmas present, or simply just to say thank you. They also provide another revenue stream for your business.

At A Glance

  • Customize Your Design
  • Personalize Your Message
  • Redeem Online

With NewBook, you can sell Gift Vouchers online through your website as well as offline by your staff.

Customizing the design of your voucher can help increase your brand awareness as people will recognize your colors and logos. Gift Vouchers can easily be redeemed by making a reservation online or speaking to one of your friendly staff. When you purchase a Gift Voucher you can choose where it’s emailed so you don’t ruin the surprise!

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