Make seamless stays simple.

Did you know that 67% of consumers prefer self-service over speaking to a staff member? That’s why industry experts have designed our range of next-gen technology to deliver the very best in self-managed stays and convenient customer service, providing your guests with a completely frictionless experience from check-in to check-out.

  • Minimize workloads
  • Provide contact-free service
  • Deliver superior guest experiences

Today’s travelers expect more. We help you deliver it!

Self-Service Kiosks

A comprehensive customer service solution.

Bid farewell to the front desk and embrace the power of technology with our Self-Service Kiosks. Made to save your staff time (and save you money), these all-in-one systems allow guests to check in and out, make purchases, manage bookings, sign documents, and so much more!


Cloud-Based Key Dispensers

24/7 hassle-free handovers.

Designed for easy retrieval and minimal admin, our Cloud-Based Key Dispensers can be integrated with our Self-Service Kiosks to make after-hours reception duties a thing of the past!  We’ll automatically send your guests an access code to grab their key from your smart key safe whenever they arrive – no matter the time.

Cloud Access Control Keypads

Convenient, reliable property access.

We’ve made property access easier, more secure, and more convenient than ever with our Cloud Access Control Keypads. Perfect for boom gates and other major access points, these simple systems can be managed all within NewBook, with no additional on-site computer or server required. 


NEW.B.I.E Artificial Intelligence Chatbot

Round-the-clock assistance.

Guests can book accommodation, appointments, add-ons and more, simply by talking to NEW.B.I.E! He’s always online and available on your Booking Engine or Facebook Messenger, meaning you can sleep soundly knowing that your guests are always being looked after.

GuestAssist App

Self-managed stays at your guests’ fingertips.

The GuestAssist mobile app is so useful, it’s like having another staff member without the extra cost! Guests can quickly and easily lodge requests, pay account balances, and access all the information they could possibly need to self-manage their stay, all from the palm of their hand!


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