Finding ‘The One’: 5 Questions to Ask When Choosing a PMS Provider 

Picking the perfect Property Management System (PMS) provider is absolutely vital if you want your RV park to thrive.  

I mean, there are so many options out there, right? That’s why it’s super important to do your homework and ask all the right questions before you make a decision. We’ve got you covered in this blog post though! We’re gonna lay out five key questions you should totally ask your PMS provider. These questions will help you make sure you’re making the absolute best choice for your business. So, let’s jump right in, shall we? 

“Can you reach the support team by phone or only by submitting a ticket?” 

Picture this: It’s the holiday season, and your RV park is bustling with excited guests. Bookings are pouring in faster than Santa’s sleigh on Christmas Eve. You’re juggling reservations, managing activities, and ensuring everything runs smoothly. But then something doesn’t go quite right and you desperately need some support from your PMS.  

Luckily, at Newbook, we understand the chaos that can ensue during peak times, which is why we offer on-call support from our Australia and US offices. You can reach us by phone with an average hold time of just 10 seconds. We also utilize TeamViewer to provide real-time screen sharing and guidance. 

“Does your PMS have a built-in channel manager to automate connections to 3rd party channels?”, Airbnb, Expedia… By teaming up with these types of OTAs, you’ll tap into their vast pool of eager travelers, exposing your RV park to a whole new audience. For example, in March 2023, was the most visited travel and tourism website worldwide.   

With Newbook, you can take commission-free reservations through your own website and seamlessly synchronize your rates and availability with most OTAs. Our powerful channel manager simplifies the process, saving you time and ensuring your inventory is always up to date. 

“Will your PMS help grow my business after the initial training and setup?” 

We get it. Growing pains are real, especially when your RV park outgrows the capabilities of your current PMS. That’s why choosing the right PMS provider is crucial for your long-term success. 

When you partner with Newbook, we become invested in your success. Our dedicated account managers provide personalized one-on-one productivity meetings to help you optimize your operations and tailor our system to your unique needs. 

“Does your PMS allow you to manage your activities, equipment hire, and booking add-ons?” 

From guided walks to bike rentals, you can easily provide your guests with a wide range of options, making their stay unforgettable. 

Newbook enables you to manage all aspects of your property through a single system, including activities, equipment hires, and booking add-ons. By highlighting your properties unique offerings to guests, you can generate more revenue, offer a unique guest experience, and streamline your entire guest experience by managing all aspects through a single system. 

“How much training do you provide?” 

Proper training is essential for effectively utilizing a PMS and maximizing its benefits.  

At Newbook, we ensure you have the knowledge and skills to succeed. Before going live, we provide 4-6 hours of dedicated Newbook training in your own newly built system. Additionally, our user-friendly Knowledge Base offers a wealth of resources, including video tutorials, monthly webinars, and over 1000 self-help articles. 

That’s a wrap!

By asking these important questions, you can make an informed decision about your PMS provider and choose one that aligns with your RV park’s unique needs and growth aspirations. Want to learn more about Newbook’s extensive offerings? Download our info pack.

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