Frequently Asked Questions

Here you’ll find answers to our most common questions.
Can’t find what you’re looking for? Head to our knowledge base for more assistance.

I’m receiving a message that states, ‘Loading availability’

This is often caused by clashing or missing jQuery or jQuery UI files. Head to the ‘Newbook Online’ tab within WordPress and try unticking the include jQuery and jQuery UI options.

Another cause can be that the website hosting service has blocked the API file. Check the permissions on the API file or ask your website host to unblock it. The API file can usually be found at

  • WordPress Booking Engine Plugin