Frequently Asked Questions

Here you’ll find answers to our most common questions.
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What is Newbook’s onboarding process?

Great question! When you join us, you become our partner and we stick by you every step of the way. We know that implementing a new PMS can feel daunting, but we’re experts and have helped thousands of businesses make the switch. Our experienced implementation team go to work for you, first by getting to know your business, then by planning your journey and stepping you through it!

  1. Setup – Your dedicated setup specialist will prepare your database and import historical data if required.
  2. Setup Newbook Your Way – Your dedicated onboarding specialist will work with you to set up your unique database to suit your business to ensure a seamless transition.
  3. Training – Before you go live, we’ll set you up for success with four hours of Newbook training.
  4. Customer Success – Your account manager will continue to support you and help you maximise the system.

  • Onboarding