Frequently Asked Questions

Here you’ll find answers to our most common questions.
Can’t find what you’re looking for? Head to our knowledge base for more assistance.

What training and support do you provide?

At Newbook, we’re dedicated to supporting you and helping you win in your business. With our 9.6/10 customer satisfaction score, our amazing free support is what our customers love about us.

Free 5-star support you can’t put a price on

Our expert support team based in Gold Coast, Australia and California, USA, all have experience within the hospitality industry – they’ve walked in your shoes. Call us and we do our best to help you on the spot. We’ll answer your call within 10-seconds, on average, and we use TeamViewer to view your screen and walk you through the solution.

Account Management

We evolve together. Newbook is robust, and your business is ever evolving, so your Account Manager will host free, one-on-one meetings tailored to your unique business needs. These meetings are designed to showcase new features you could be using to increase efficiencies and revenue and help you get them implemented. #helpful

An abundance of self-learning resources

On our website, you can find a range of helpful tools available to guide you through your Newbook system. Find tips, tricks, and industry insights on our blog, learn more about out features with our video training tutorials, or head to our Knowledge Bade where you can access 1000+ articles to assist you. If you need extra support, our industry-trained support team is always here to lend a hand.

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