Tired of juggling guest communication across scattered inboxes? Newbook’s Unified Inbox is the only all-in-one hub that brings all your guest communications into one place, directly inside your Newbook PMS. Built for outdoor hospitality, Unified Inbox helps you regain control of your messages, impress guests, and empower your team.
All Your Guest Communication, One Unified Inbox.
Newbook Unified Inbox
Respond Faster
Speed = satisfied guests, better reviews, and stronger OTA rankings.
Streamline Support
Every message in one place. Nothing missed. Full message history, all the time.
Empower Your Team
Internal notes, shared visibility, and easy handoffs improve coordination across front desk, maintenance, and ops.
Ready to Take Control of Your Guest Communications?
See how Newbook’s Unified Inbox gives your team the clarity and control to deliver a better guest experience and drive more direct bookings. Speak to one of our Market Consultants today to learn more!
Simplify Your Guest Communication.
Your guests are everywhere. Your team shouldn't have to be. A scattered inbox can lead to missed messages, slow replies, and costly mistakes. Here’s how Newbook Unified Inbox is built for operations at every level:
For SMBs (25-100 sites)
Stop wasting time bouncing between tabs. Keep every message and all guest information in a single, simple feed.
For Enterprise Operators
Ensure seamless communication and easy handoffs across your entire team, regardless of their location.
For Seasonal Staff
Give your team the tools to manage high message volume during peak season without getting overwhelmed.
All Channels, One Feed
Unify messages from email, SMS, Airbnb, and Booking.com in a single timeline. No more sharing logins or hunting down replies.
Guest Context at a Glance
Know who you’re talking to before you even type a word. A slide-out panel shows the guest’s booking history, site details, and preferences right next to the conversation.
Perfect for Multi-Property Teams
Manage communications for all your properties from a single dashboard, ensuring consistency and visibility across your entire portfolio.
Who It’s For:
Unified Inbox is built for:
- Parks managing Airbnb or Booking.com reservations
- Teams stuck in scattered inboxes and shared logins
- Operators who want faster replies and fewer mistakes
- Campgrounds ready to level up their guest experience
Product Features:
One Inbox for All Guest Communication
Airbnb, Booking.com, SMS, and email in one feed
Slide-Out Guest Panel
Booking details, site info & history — no digging required
Quick Reply Templates & Tags
Reply faster with pre-built messages and internal notes
Mobile-Ready Interface
Respond from desktop or mobile, wherever you are
Why It Matters
→ Guests get faster, more consistent responses
→ You boost review scores & direct bookings
→ Staff stay aligned with less admin overhead
→ Operators save time and avoid costly communication slip-ups
Reply Smarter & Boost Your Bottom Line
Your reply speed and consistency directly impact your guest reviews and OTA rankings. Unified Inbox helps you deliver a faster, more professional guest experience, every time.
- Reply in Seconds: Built-in Smart Reply Templates offer dynamic fields that auto-fill details like the guest’s name, booking dates, and site number.
- Win on OTA Platforms: Faster response times lead to higher OTA ranking scores, especially on Airbnb (which means more bookings for your park!).
- Always Stay Aligned: Add internal notes and tags to messages so your front desk, maintenance, and operations teams can collaborate without leaving the platform.
Get a True Communications Hub
Where others rely on fragmented tools or partial solutions, Newbook’s Unified Inbox is a native, all-in-one solution built from the ground up for the outdoor hospitality industry.
| Feature | Newbook | Other Software |
|---|---|---|
| Unified Email, SMS, OTA | ||
| Guest Context Panel | ||
| Internal Notes & History | ||
| Mobile-Responsive | ||
| OTA Messaging |
Speak to One of Our Experts Today
Speak to one of our expert team members today to learn how you can implement Newbook’s Unified Inbox into your park operations.