Self-service technology

To keep it all flowing.

Your guests won’t miss a beat with our automated processes and the ultimate convenience of round-the-clock self-service. Automatic paperless check-in and out, guest portal and kiosk, key cafés and SMS automation are all integrated into our booking software.

Reduce office hours
Late check-ins and key pick-ups with remote guest management make it easy.
Streamline the guest experience
Automated communication, access control and payment mean your guests travel smoothly.
Minimize staffing costs
Unattended doesn’t mean unsupported, with an integrated system that guarantees guests a seamless stay.

Self-service kiosks

These are a real game changer. With contactless technology more popular than ever before, your ‘virtual front desk’ is a safe and easy way to allow your guests to manage their own stay. This video shows you how.

Key Cafes

Lock it in! After-hours admin is history with 24/7, hassle-free handovers.
1. email or SMS a unique access code. 2. guests unlock the digital key box at any time. 3. you customise access. 4. guests use the code to return the key. Smooth!

Guest portal

Our white-labelled GuestAssist App carries your branding and allows travellers to manage their bookings online, with all the information they need before and during their stay — reducing the number of phone calls you’ll receive. It’s like having another staff member without the cost!

eSign & paperless check-in

Our eco-friendly, paperless solution allows check in, covid declarations, insurance and more to be completed prior to guests’ arrival. They can sign registration forms electronically, via a tablet, or at a self-service kiosk, uploading identification and signing agreements — all stored against their booking for future reference.

A seamless self-service system

  • Integrated online booking system

    It’s fully integrated into the property management software, with your branding front and centre.
  • Self-service kiosk

    Everything at their fingertips, so guests can flow through at any time.
  • Booking upsells and add-ons baked in.

    Do more, sell more, win more, with upsells and add-ons integrated into the booking software.
  • SMS and email automation

    These allow you to upsell and cross sell, send gate codes and WiFi passwords, as well as automate booking confirmations and guest surveys.
  • Cloud-based key management system

    Designed for effortless retrieval and admin, our dispensers simplify and streamline your check-in-and-out process, making it easy for guests to access their accommodation no matter their arrival time!
  • Booking upsells and add-ons baked in

    Do more, sell more, win more, with upsells and add-ons integrated into the online booking system.

There are 3 options for key cafe sizing.

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Get started with Newbook

You become a winner over time, not overnight. Start your journey to greater success now, with Newbook.

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