SMS Automation

Impress your guests
without working harder.

Automated business text messages have become almost essential for modern accommodation providers. In fact, research1 shows that 59% of businesses saw their costs reduced by more than 10% when they automated repetitive tasks. When you automate through Newbook, all your guests will see is care and attention from you.

Save time and money
Automate your business! Guests can automatically check themselves in or out with SMS.
Better response rates
90% of people view their SMS within 3 minutes.
Better relationships
Personalised messages show you’re interested in making guests feel at home and valued.

Click with your guests!

You’ll love using the SMS inbox, as it’s within the Newbook platform. It’s really easy to manage and an efficient, friendly way to communicate with your guests.

Just watch this one-minute video to see how it works. You’ll be amazed at how simple it is!

Prepared for pre-arrival

Keep your guests in the know with everything they need before they turn up, with a pre-arrival message — gate codes, wifi, booking details, your property map, the weather, activities and so much more.

Upselling upgrades or late check-out

Excitement levels are high two days before check in and the initial spend is forgotten — the perfect time to upsell! Set up SMS upgrade promotions and let Newbook check your availability and offer upgrades where available.

How did we do?

Ask your guests to rate their stay via SMS with a simple 1-10 reply in a departure surveys – or do it mid-stay. Their response can automatically applied to your NPS score (Net Promoter Score).

girl using newbook sms automation

Two-way is the new way

Appeal to Gen Z and Millennials by offering 2-way SMS communications. Message your guests and receive their reply directly within your Newbook system! With this all-in-one platform, you really have your stuff together.

Communicate with us about a demo

See it to believe it! If you watched the video above, you’ll be amazed by what else Newbook can do. Book now!

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