Hey there! I’m Aaron, and as a new Training and Support Consultant at Newbook, I have an exciting story to share with you.
You see, with a background in housekeeping and reception where I used Newbook’s system, I thought I had a pretty good handle on the tools available.
Little did I know, Newbook had a treasure trove of hidden gems just waiting to be discovered!
In this blog, I uncover the remarkable features that Newbook offers— features that streamline operations, keep guests delighted, grow revenue, and boost business.
1. Flexible Payment Options
Here’s a feature that would’ve been a lifesaver during our busy Christmas season – fully automated payment plans! It allows guests the freedom and flexibility to manage their payments and eases the financial burden. For holiday parks, this means you don’t have to chase customers for their full upfront payment during busy periods. It’s a win-win for everyone involved!
2. Revenue Control
Ready to take your revenue optimization to the next level? By integrating Newbook with a Revenue Management platform like IDeaS or Pricelabs, you can maximize your revenue opportunities. These platforms dive deep into the data, crunching numbers based on history and comparing them to other businesses in your industry. The result? Smart pricing suggestions tailor-made for your business. These pricing decisions can be seamlessly received back into Newbook via Rate Overrides, allowing you to implement strategic pricing strategies with ease.
3. Make It Your Own!
With Newbook, you can customize the PMS to be as simple or as complex as you want it to be. Take the bookings chart, for example. You can set up your own shortcuts, access the features you use most frequently with ease, and truly make the system your own.
Not only that, but you have the freedom to customize your user settings based on your role and responsibilities. As someone who previously worked in housekeeping, I know how important it is to have access to features like task allocation and facility hire. With Newbook, you can tailor the system to show only what’s relevant to you and your job. It’s like having a personal assistant that knows exactly what you need and presents it to you effortlessly.
4. Streamlined Guest Communication with Automation
One of the standout features that blew my mind is Newbook’s automated contacts. Sure, I knew it existed, but I had no idea about the full capabilities it offers. With Newbook, you can utilize various automated triggers/scheduling options to customize to your business needs!
A feature that is particularly valuable for properties without onsite reception is 2way SMS. Let’s say you have an Automated Contact set to send a message to guests on the day of departure. If their Booking Status is still “Arrived,” Newbook can automatically check if they have departed or are still in-house. If they reply with a “yes,” Newbook seamlessly updates their Booking Status to “Departed.”
With the Waitlist feature in Newbook, you can easily manage potential back-up bookings. Instead of having that spot go unfilled, the Waitlist will automatically notify interested guests about the availability. This feature would have been a game-changer in maximizing occupancy and revenue during those hectic times!
So, how do I get started?
Great question! To implement these features and unlock their full potential, users can always rely on Newbook’s Knowledge Base. This is an incredibly helpful source for users to learn the fundamentals of each NewBook feature, provide step-by-step guides to implementing features, and answer any questions you may have.
And don’t forget! Our support team is only one call away to assist you in getting the most out of your system.