When providing a great guest experience for your guests, it isn’t just about the time they spend at your property. Communicating with your guests throughout every step of the journey is the key to providing an exceptional guest experience every time.
Here are a few tips to help you create a successful guest communications plan (it can even be automated)!
- Forbes – The Data Is In: Customer Experience Makes A Difference (2021)
- Salesforce – IT Leaders Fueling Productivity With Process Automation (2020)
- HospitalityNet – The Automation Generation (2022)
- Vibes – Transactional Messaging Consumer Report (2018)
- Mailchimp – Average email marketing campaign stats of Mailchimp customers by industry
Campaign Monitor – What are good open rates, CTRs, & CTORs for email campaigns?
RedEye – SMS marketing vs. email marketing: who wins the battle for effectiveness? (2021)
- Microsoft – State of Global Customer Service Report (2017)
- Smart Insights – Customer experience statistics for 2020 (2020)