I’m really loving the automated contact that NewBook affords us!
For example, ten days before check-in, all campers get an e-signature document with our campground rules, photo waiver and COVID rules. If they sign it, then they don’t get another email until three days before check-in with activities, etc. If they don’t sign, they get three more reminders with the e-doc.
After check-out, they are now getting an automated survey! If they love us, they are getting a link to review us on Facebook and/or Google. If they’re unhappy, they get an email that we will be calling them, and my private email address.
Just some simple examples of how NewBook is helping us navigate COVID!
Lelah Campo, Cozy Hills Campground