If I could summarize Newbook in one word it would be LIFESAVING.
My husband and I had purchased our first park recently and decided to update the system that was in place as it was not licensed, with no back up or support. Through feedback and recommendation we decided R** was the booking system for us. This was our first major mistake. We had started our training with R** well before settlement with the understanding we would have the system up and running. Three weeks after taking over we still had no booking system. We were working 14hr days with 4 kids to boot, not that we are afraid of hard work.
Late one afternoon I was nearly in tears not sure what to do but knowing this is not right I have to make changes. I phoned Caravaning Queensland who were extremely supportive when I told them our situation and they recommended a couple of online booking systems including Newbook and the wonderful feedback they are receiving about the company.
I phoned NewBook immediately who said he can have me up and running the next day. I said “please don’t lie to me” I have just spent weeks doing training with R*** to be told repeatedly the system is not ready. I had nothing left to loose so signed up with Newbook. The NewBook support team had most of the work inputed that night, phoning me after hours to make sure things were ok. The staff assisting the training were extremely helpful and nothing was too hard nor were I made feel stupid for my continuous questions that were answered immediately without delay.
I would say to those wanting to change or upgrade to an online booking system “give it a go” you won’t be disappointed. The system is easily operated for the non technical like me, has relevant and informative online help. Also user friendly providing all you would need to operate a caravan park booking system.
Fiona Lidgett, Owner
Since embarking on their mission, Park Lane Holiday Parks has truly embraced automation in their business. Coinless washing machines, dryers and vending machines are just a few of the other initiatives they’ve implemented for their guests and the feedback they’ve received has been great!
I would say to those wanting to change or upgrade to an online booking system “give it a go” you won’t be disappointed. The system is easily operated for the non technical like me, has relevant and informative online help. Also user friendly providing all you would need to operate a caravan park booking system.
Fiona Lidgett
Owner
They were quick to try paperless check-in and they haven’t looked back! It has sped up the entire arrival process, giving guests the ability to check-in on a mobile device from their vehicle, meaning they can arrive and start enjoying everything the parks have to offer straight away. Did we mention it’s great for the environment too?
One of the back-office challenges they faced was the result of a complicated rate structure. Their Yarra Valley property is situated in a high-volume tourist area and with a difficult rate setup, it was timely to maintain their rates and availability during busy periods. They turned to NewBook to see how they could improve their sales process and discovered that our system provides a range of automated revenue and reporting tools that could assist them. Our integration with IDeaS Revenue Management Solutions has enabled Park Lane Holiday Parks to eliminate their rate challenges and capitalise on high demand periods prior to reaching capacity. NewBook’s reports can also tell them which sites and cabins are their most profitable so they can replicate success factors in their other accommodation, increasing revenue opportunities.
NewBook’s automated surveys allows them to gather feedback about what their guests love and where there is room for improvement. Guests are automatically sent a quick survey via email or SMS upon departure and after receiving consistent feedback about their pool, they invested in a brand new 40ft container pool for their Yarra Valley property!
Using our QuickBooks integration has enabled Park Lane Holiday Parks to automate their data entry, consolidate processes and reporting functions, which has kept labour costs to a minimum in busy periods and has saved their staff two whole days of admin per month! This has given them so much more time to spend on other things!
Park Lane Holiday Parks was the Automation award winner at the 2019 Tourism Innovators Conference. They’ve experienced first-hand how powerful automation can be and the opportunities it brings their staff and guests. To discover how automation can help you achieve your goals, contact our team on [email protected] or call 1300 744 458.
