Frequently Asked Questions

Here you’ll find answers to our most common questions. Can’t find what you’re looking for? Head to our knowledge base for more assistance.

How do I get started on NewBook?
You can contact our friendly sales team to chat about your business and how NewBook can help you. They’ll run you through the system and help with any questions. Once the paperwork is signed you can get started!
Where can I use NewBook?

You can access NewBook any time, anywhere – all you need is an internet browser and your login details.

What training and support do you provide?

On our website, you can find a range of helpful tools available to guide you through your NewBook system. Find tips, tricks, and industry insights on our blog, learn more about out features with our video training tutorials, or head to our Knowledge Bade where you can access over 1000 articles to assist you. If you need a little extra support, our industry-trained support team is always here to lend a hand.

Does NewBook have a Channel Manager?
NewBook has an integrated Channel Manager so you can manage tariffs and availability in one place, rather than logging in to all of your accounts. NewBook directly connects with Agoda, Booking.com, Expedia, Geozone, TripAdvisor, Turu and Wotif.com. You can connect to hundreds of other OTAs using a third party Channel Manager, such as Bookeasy, Netroomz, Resonline or Siteminder. Find out more.
What Memberships does NewBook integrate with?
You can manage and sell BIG4, Family Parks, Top Parks and TOP 10 NZ memberships from within NewBook. Storing member information in one place will ensure you’ve always got the most up-to-date details on file.
Is there a limit to the number of staff that can have a NewBook login?
You can create as many user logins as you like. If you would like more than two users to be logged in at the same time, please contact our friendly support team.
I manage multiple properties. Can I have one NewBook login to view all of my data?
NewBook allows you to manage multiple properties with the same login. If you are using NewBook Corporate you can run reports in one area across all of your businesses.
Can I use NewBook to manage utilities and billing?
You can monitor electricity usage and once you’ve input the readings you can instantly charge your guests using their credit card or direct debit on file.
Can guests choose which berth they’d like to book?
You can upload an interactive site map into NewBook so guests can see the layout of your Marina and descriptions for each berth, allowing them to book the space that suits them best.
Can NewBook manage guest chargebacks?
NewBook integrates with a variety of POS systems so you can choose the best fit for your business. NewBook sends a rooming list to your POS, allowing guests who have a credit card on file to place charges against their room.
Can NewBook import my data from another PMS?

At NewBook, we can import data from over 30 PMS and CRM systems. We have the process down to a fine art, meaning your data migration will take just days, not weeks. 

How does NewBook ensure any time, anywhere access?

NewBook is a cloud-based system. There is no hardware required, so it’s different than using software installed on a computer. To use the system, all you need is a healthy internet connection and you can access it from the web. That means you can use NewBook to manage your property from any device and from any location.  Plus, our bank-level security standards, daily backups, and local data centres ensure your data is always secure and available when you need it.

What software do I need to install?
None! Since NewBook runs online, all you need is an internet browser.
Can I track repeat guests and easily add them into a new reservation?
NewBook stores all guest information so you never need to enter information twice, even for travel agents and corporate clients. Once you start typing a name NewBook will display possible matches.
What POS systems does NewBook integrate with?
NewBook has direct integrations with various POS so you can choose which one best fits your business. See all of NewBook’s POS integrations.
Does NewBook take backups in case of a system failure?
NewBook is housed in Australia in two purpose-built data centres. Multiple daily backups and daily off-site backups are carried out meaning your data is always safe and secure.
What accounting assistance does NewBook provide?
NewBook can assist with integrating your accounting software, however we are unable to offer accounting or financial advice.
Can NewBook help manage fuel consumption?
You can set up a cash account in NewBook so you can sell fuel and take payments onsite. You can even connect your self-service station to NewBook.
I manage multiple Marinas. Can I have one NewBook login to view all of my data?
NewBook allows you to manage multiple Marinas with the same login. If you are using NewBook Corporate you can run reports in one area across all of your businesses.
Can guests choose which site they’d like to book?
You can upload an interactive site map into NewBook so guests can see the layout of your park and descriptions for each site, allowing them to book the site that suits them best.
Can I automate tasks with NewBook?
NewBook allows you to automate a wide range of daily tasks for housekeeping, maintenance, events and front office. Automated alerts and reminders will ensure nothing is ever missed!
Which online payment gateways can we use with NewBook?

NewBook integrates with several payment gateways, so you have the flexibility to select your preferred option. We also offer our own all-in-one, integrated payment solution, NewBook Payments. NewBook Payments includes a gateway, along with all the other bits and pieces you need to seamlessly manage your accounting, billing, and payment needs from our central platform.

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