Customer Story

Fraser Coast RV Park: Running a Dream Getaway with Ease Thanks to Newbook

Nestled on 75 serene acres near Hervey Bay, Fraser Coast RV Park is more than just a campground. It’s a passion project run by a husband-and-wife team, Suzanne and Paul Taylor committed to showcasing the very best of Australia.

Their unique offering includes dog-minding services, wildlife preservation across 40 acres of protected land, and unforgettable guest experiences. Their park boasts spacious sites that accommodate everything from tents to big rigs, along with immersive experiences like whale watching, Island tours, and fishing excursions. 

We’re a husband and wife team—we’re hands-on. We like to give our guests a really memorable experience.

But behind the scenes of this laid-back, nature-focused paradise, the business was once managed manually—juggling confusing spreadsheets and disjointed systems—until they made the leap to Newbook. This very leap transformed how they run their park and drove a remarkable 180.9% increase in direct bookings in a single year.

The Challenge

Before Newbook, Fraser Coast RV Park operated manual bookings and a card file system to track guests. It was labor-intensive, time-consuming, and prone to human error. Ultimately, it was unsustainable for their growing operation.

We’d have all these bits of paper for daily arrivals. Now I look back and think—how did we even manage to do it?

As bookings grew and they introduced new offerings, like their annual music festival, the need for a centralized, automated, and professional reservation system became unavoidable. 

Managing bookings manually while maintaining a personal touch with guests, and planning large-scale community events, was proving to be impossible.

The Solution

Enter Newbook, Storable RV’s all-in-one reservation and property management system.

The Taylors were initially referred to Newbook by another park owner, and then they were later impressed by the platform’s functionality. “When we were shown what Newbook could do, we were just blown away by the functions and how easy it looked,” Suzanne shared. Fraser Coast Park soon embraced Newbook’s easy-to-use to streamline operations, automate bookings, and regain control of their business.

The platform’s standout features for the park include:

  • Automation of Direct Bookings: Guests now book directly through their website, bypassing third-party commissions.
  • Integrated Payment Gateway: Eliminates the hassle of chasing payments by automating transactions.
  • Seamless Accounting Tools: Easily generate financial reports by date range, aiding budgeting and flood-related business impact analysis.

With Newbook, the team can even block off their calendar to take a well-earned holiday—while the bookings continue to roll in.

The Growth

The impact has been nothing short of transformative.

  • 180.9% Year-over-Year Increase in Direct Bookings
    In a single year, Fraser Coast saw direct website bookings surge by 180.9%, translating to over 1,000 direct bookings—a game-changer for their revenue and independence from OTA commission models.
  • Operational Efficiency Without Hiring Staff
    Despite business growth, the owners remain a two-person team. Thanks to Newbook’s automation and centralized tools, they’ve avoided the need to hire additional staff, maintaining their hands-on approach without burnout.
  • Seamless Festival Management
    Their annual music festival—limited to 300 attendees—is now effortlessly managed through Newbook’s group booking functionality. From selling weekend passes to tracking attendance and budgeting, the system enables smooth planning and oversight.
  • Enhanced Guest Experience
    Guests receive automated emails with all the details they need—from gate access codes to arrival times—creating a seamless, stress-free check-in process.
  • Access from Anywhere in the World
    Even while traveling overseas, the team can check email and see bookings continue to come in, thanks to Newbook’s cloud-based design. “We can actually be anywhere in the world, and that business is still running because of Newbook.”

Looking Ahead

Fraser Coast RV Park continues to evolve, just like the software that supports it. With a growing reputation, a mission of conservation, and modern tech powering their operations, this husband and wife duo is poised for success.

As they expand their guest offerings and host more unique events, Newbook will continue to support their operations, freeing them to focus on what matters most: delivering unforgettable experiences, preserving wildlife, and maybe one day, welcoming Leonardo DiCaprio to their eco-conscious log cabin retreat.

If I could have any celebrity check into my park tomorrow it would be Leonardo DiCaprio… because Leonardo is a wildlife conservationist and we have dedicated 40 acres of our park to land for wildlife. – Suzanne Taylor

Leo, if you’re reading this, head to https://frasercoastrvpark.com.au/ and book your stay through the Newbook portal.

Want to learn more?

Want to learn more about how you can use Newbook the same way Suzanne from Fraser Coast RV Park has? Speak to one of our Market Consultants!

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