NewBook vs RMS
Discover why you should choose NewBook over RMS
How does NewBook compare?
Reliability
Do you regularly experience outages? With a 99.95% annual uptime, you can be confident that NewBook is a seriously reliable platform.
Local Support
We provide you with on-the-spot assistance 24/7 with an average hold time of 10 seconds. Say goodbye to waiting days for a call back!
Feature Releases
We release 150+ new features every year! This means you will constantly be delivered with new tools to streamline your operations.
Migration
Migrating your data is simple, seamless and secure. We regularly help clients move from RMS to NewBook, so getting you started is easy!
Your All-in-one Platform
NewBook has a suite of features, so you can run your business in one central platform. Designed to be modular, you can add on and pay for only the features that you want and need.
| Feature | NewBook | RMS |
| Cloud-based PMS | yes | yes |
| Fully Integrated Booking Engine | yes | No |
| In-Built Channel Manager | yes | Â yes |
| Central Reservation System | yes | Â yes |
| Native Self-Service Guest App | yes | No |
| Native Self-Service Kiosks | yes | No |
| In-House Web Design Services | yes | No |
| Gift Vouchers | yes | No |
| 2-Way SMS | yes | yes |
New features and products released, on average, every year.
We are forward-thinkers, providing innovative solutions and products to our community, so they can stay ahead of the trends and meet the ever-changing needs of the 21st century traveller.Â
Independent Review Comparison
Source: Independent reviews from Capterra as of 20/07/2021
Simple to learn, easy to use
Starting with NewBook is easy. Our expert trainers will teach you on your very own database! We can take care of your setup from start to finish, and migrate data from your old system. Plus, our industry-trained support team are available to help you 24/7. We are here to support you every step of the way.
✓ 55+ Support Team  ✓10 Second Av. Hold Time  ✓99% Reliability Score
Take a look at our clients who are happy with their decision to make the switch from RMS.
Amaroo Park
“One of the benefits of NewBook is the quality of the support and the reliability of the system. This was extremely important to me, as I went looking for a new PMS because of the issues I was having with my previous system. I could not fault NewBook with the help and support I receive.”
– Lisa MacPherson
BIG4 Adventure Whitsunday
“What a breath of fresh air! Having recently transitioned over, we enjoyed a well-structured and supportive move to NewBook. Training has been fantastic and with the combination of proficient and friendly support, this has reflected on our team in a very positive way which ultimately benefits our valued guests.
– Catherine Paterson
Mandurah Caravan & Tourist Park
“The training and updates provide great support and are relevant to everyday operational requirements. In particular, the support desk is so dedicated and creative. The new updates have some incredible developments – they are solution-driven. NewBook is far more user friendly and sophisticated.
– Donna Cocking
Boost Revenue, Increase Bookings & Save Time with NewBook
Automation
Embrace automation to save you and your staff time and reduce manual labour. Automate your guest communications including emails and SMS, rates, report generation and more.Â
Integrated Booking Engine
NewBook’s integrated booking engine is completely customised to your branding! You can feel confident that guests won’t need to navigate to an unfamiliar page to make a booking.
Scheduled Reporting
Stay up to date with all aspects of your business without the hassle of manually running your reports. You can easily schedule any of NewBook’s reports to send automatically to recipients of your choice, at any time.Â
Self-Service Technology
Get ahead of the game with industry-leading technology expertly developed to revolutionise your guest experience. NewBook drives innovation in the industry. From Self-Service Kiosks to Cloud-Based Key Dispensers – we have the tech to take your property to the next level.
Upgrade Promotion Tools
In the days leading up to the guest’s arrival, you can send an offer to upgrade through email or 2-way SMS. If the guest replies with your confirmation code, NewBook will automatically update their booking and add the charges to their account. Instant revenue booster!
Dynamic Pricing
This popular revenue management tool is one of our most loved features. It’s automated, easy to set up and recently, one of our clients increased their yearly revenue by $161,000 just by using dynamic pricing.